Delivery & Service Policy
Last Updated: September 18, 2026
At Focus & Motive, we provide digital services that are delivered electronically. We do not generally ship physical products. This policy explains how our services are delivered, expected timelines, client responsibilities, and how delivery is confirmed.
1. Services Covered
This policy applies to services purchased from Focus & Motive, including:
- Business Website Development
- E-commerce Website Development
- Website UI & Landing Page Redesign
- WhatsApp Business Setup
- Website Care & Maintenance
- Custom Web Projects
- Other digital services offered through our website
2. Digital Service Delivery
All services provided by Focus & Motive are primarily delivered digitally.
Depending on the service, delivery may take place through:
- Website or online platform access
- Cloud or online file sharing
- Client's hosting or website account
- Other agreed digital communication or delivery methods
No physical shipment is normally required for our digital services.
3. Service Delivery Timeline
The delivery time depends on the type and scope of the service.
The estimated delivery timeline will be communicated to the client before or after the order is confirmed, depending on the service.
For customized projects, the delivery timeline may vary based on:
- Project complexity
- Number of pages or features
- Client requirements
- Content and materials provided by the client
- Revisions
- Third-party integrations
- Client approvals
Where a specific delivery timeline is agreed with the client, that agreed timeline will apply.
4. Website Development Services
For website development projects, delivery generally includes completing the agreed website according to the purchased package and project requirements.
Before development begins, the client may need to provide:
- Business information
- Logo and branding materials
- Website content
- Images
- Product information, where applicable
- Domain or hosting access, where required
- Other information necessary for the project
The delivery timeline may begin after the required information and materials have been received.
5. E-commerce Services
For e-commerce projects, delivery may include the setup and configuration of the features included in the selected package.
Depending on the agreed scope, this may include:
- Store structure
- Product setup
- Pages
- Navigation
- Basic store configuration
- Payment or third-party integrations where applicable
- Responsive design
The exact features included will depend on the package or project scope purchased by the client.
6. Client Responsibilities
Clients are responsible for providing accurate information and materials required to complete their project.
This may include:
- Text and website content
- Images and logos
- Product information
- Business information
- Required account access
- Approvals and feedback
Delays caused by missing information, delayed responses, or late approvals may affect the estimated delivery date.
7. Revisions
Where revisions are included in a service package, they will be handled according to the applicable service terms.
Revision requests should remain within the original agreed scope.
Requests for additional features, new pages, or substantial changes outside the original scope may require additional time or charges.
8. Completion and Delivery
A service will generally be considered delivered when the agreed work has been completed and made available to the client through the agreed digital delivery method.
For website projects, delivery may include providing the completed website through the client's website platform, hosting account, domain, or another agreed method.
For other digital services, delivery may occur through email, WhatsApp, online access, or another appropriate digital method.
9. Client Review and Approval
After delivery, the client may review the completed work and notify Focus & Motive of any issues relating to the agreed project scope.
If a correction is required because the delivered work does not match the agreed requirements, we will review the matter and make applicable corrections according to the service terms.
10. Third-Party Services
Some projects may depend on third-party platforms or services, including:
- Shopify
- Payment gateways
- Hosting providers
- Domain providers
- Plugins or applications
- APIs
- WhatsApp or other communication platforms
Delivery or functionality may depend on these third-party services.
Focus & Motive is not responsible for delays, outages, restrictions, or changes caused by third-party providers.
11. Payment and Service Commencement
Services may begin after the required payment has been successfully received and the necessary project information has been provided.
For projects with a customized scope, work may begin after the project requirements and payment terms have been confirmed.
The applicable service or order terms will determine when work begins.
12. Service Delivery Delays
We make reasonable efforts to complete services within the agreed or estimated timeframe.
However, delivery may be delayed because of:
- Changes requested by the client
- Missing information or materials
- Delayed client approvals
- Third-party service issues
- Technical problems outside our reasonable control
- Unforeseen circumstances
If a significant delay occurs, we will communicate with the client and provide an updated timeline where reasonably possible.
13. No Physical Shipping
Focus & Motive primarily provides digital services.
Therefore:
- No physical shipping fee normally applies.
- No physical product delivery is normally required.
- Digital deliverables are provided electronically.
- Service delivery may occur online through the agreed communication or platform.
14. Contact Us
If you have questions about service delivery, timelines, or your order, please contact us:
Focus & Motive
📍 Shah Alam Wala, Dhakhana Kamar Mashani, Tani Khalil, Mianwali, Punjab, Pakistan
📞 0302-7048865
✉️ care@focusandmotive.online
We will be happy to discuss your project and provide information about the applicable service delivery timeline.