Refund & Cancellation Policy
ast Updated: September 18, 2026
At Focus & Motive, we aim to provide reliable and professional digital services that meet the requirements agreed with our clients.
Because our services may involve planning, design, development, customization, and work performed specifically for an individual client, our cancellation and refund terms depend on the stage of the project.
1. Services Covered
This Refund & Cancellation Policy applies to services purchased from Focus & Motive, including:
- Business Website Development
- E-commerce Website Development
- Website UI & Landing Page Redesign
- WhatsApp Business Setup
- Website Care & Maintenance
- Custom Web Projects
- Other digital services purchased through our website
2. Cancellation Before Work Begins
If you need to cancel a service before work on your project has started, you may request a cancellation.
After reviewing the request, we may issue a refund of the amount paid, subject to any payment processing charges or costs that have already been incurred specifically for your project.
Refund eligibility will be determined based on the circumstances of the cancellation.
3. Cancellation After Work Has Started
Once work has started, a project may involve time and resources that have already been committed to the client.
If you request cancellation after work has started, we will review:
- Work already completed
- Time and resources already spent
- Third-party costs, if applicable
- Project requirements and agreed scope
- Amount already paid
Where appropriate, a partial refund may be issued for the portion of the service that has not yet been completed.
Completed work and non-recoverable costs may not be refundable.
4. Completed Services
Once a digital service has been fully completed and delivered according to the agreed project scope, the payment for the completed portion of the service is generally non-refundable.
If you believe that the delivered service does not match the agreed requirements, please contact us so that we can review the issue and, where appropriate, provide reasonable corrections or revisions according to the applicable service terms.
5. Revisions and Corrections
Some services may include a specified number of revisions or corrections.
A request for revisions that falls within the agreed project scope does not automatically qualify for a refund.
We will make reasonable efforts to correct work that does not match the agreed requirements.
Requests for substantial changes or new features outside the original project scope may be treated as additional work and may involve additional charges.
6. Client Delays or Failure to Provide Information
Successful completion of a project may depend on information, content, images, credentials, approvals, or other materials provided by the client.
If a project is delayed because the required information or approval is not provided, the delivery timeline may be extended accordingly.
A refund is not automatically available because of delays caused by missing client information, delayed responses, or changes in requirements after work has started.
7. Changes in Project Requirements
After an order has been placed, the client may request changes to the original project requirements.
If the requested changes substantially increase the scope of work, we may provide a revised quotation or timeline before carrying out the additional work.
Additional work approved by the client is separate from the original service scope and may not be refundable once completed.
8. Third-Party Services and Costs
Some projects may require third-party services, software, plugins, applications, hosting, domains, APIs, or other external services.
Where a third-party cost has already been paid or committed specifically for a client's project, that cost may not be refundable by Focus & Motive.
Third-party services are also subject to the terms and refund policies of the relevant provider.
9. Duplicate or Incorrect Payments
If you accidentally make a duplicate payment for the same order or service, please contact us as soon as possible.
After verification, an eligible duplicate payment may be refunded.
Refunds may be subject to applicable payment processing rules or charges.
10. Failed or Unsuccessful Payments
If a payment fails or is declined but an amount has been deducted from your account, please contact us with the relevant transaction information.
We will verify the payment status with the applicable payment provider.
If the payment was not successfully received by Focus & Motive and the payment provider confirms that the amount is eligible for reversal or refund, the matter will be handled according to the payment provider's applicable procedures.
11. Refund Processing
Approved refunds will generally be processed through the applicable payment method or payment provider.
The time required for the refunded amount to appear in your account may depend on:
- Payment provider processing times
- Bank processing times
- Card issuer or financial institution
- Transaction verification requirements
Focus & Motive cannot control processing times imposed by banks or third-party payment providers.
12. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us using the details below.
Please include:
- Your full name
- Email address
- Phone number
- Order or transaction reference, if available
- Service purchased
- Date of payment
- Reason for the cancellation or refund request
We will review the request and respond after verifying the relevant order and project information.
Contact Information
Focus & Motive
📍 Shah Alam Wala, Dhakhana Kamar Mashani, Tani Khalil, Mianwali, Punjab, Pakistan
📞 0302-7048865
✉️ care@focusandmotive.online